Delivery & Returns

 

UK Postage Rates (Royal Mail, delivery usually within 3-5 working days)

UK postage is FREE to all addresses with a UK post code.

 

International Shipping Rates

International shipping is charged per item and it will be automatically calculated when you select your shipping destination at checkout.

 

Europe Shipping (Royal Mail Airmail, delivery usually within 5-7 working days)

First item in an order

£8.95

Each additional item in an order

£2.50

 

Rest of World Shipping (Royal Mail Airmail, delivery usually within 7-10 working days)

First item in an order

£14.95

Each additional item in an order

£3.50

 

Dispatch

We aim to dispatch your order within 48 hours but usually it will be within 24 hours. If there is to be a dispatch delay, you will be advised of this by email. Our standard postage/shipping services are not guaranteed services but if you do require an item more quickly, please contact us and we will do our best to assist.

Returns

You may cancel at any time prior to your order being dispatched. Please email or telephone to cancel an order.

If your order arrives and you no longer wish to keep the item, please contact us and then return the item within 30 days of receipt. Upon return, we will refund your purchase and original postage/shipping costs. Please ensure you pack the return safely and we recommend using a tracked postal service.

If your order arrives damaged, please retain the packaging and damaged item and contact us to arrange either a replacement (if available) or a refund.

Your purchase is covered by the Consumer Contracts Regulations, full details can be found at the following website :

 

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations